Offline Voice Tracking Activation

Offline Activation

Use this method when your camera does not have persistent internet access.

Step 1: Download the Request File

1. Navigate to http://[camera-ip]/update in your browser or go to the Updater tab in Horizon's Device settings menu.
2. Click the button to download the Request File (.req) from the camera.
3. Save the file to a known location on your computer.

tip

If your browser prompts you to confirm the download, click Keep to approve.

Step 2: Open the Device Portal

Click Visit the Device Portal to open the PTZOptics device registration page, or navigate directly to the portal URL.

Step 3: Sign In and Register

1. Click Single Sign On and sign into your PTZOptics Community account.
2. Click Register using Request File.
3. Upload the Request File (.req) from Step 1.
4. Ensure the Download License checkbox is selected.
5. Submit. The License File (.lic) will download automatically.

tip

If you need to retrieve the License File later, it is available from the three-dot menu on the Devices page within the Device Portal.

Step 4: Upload the License File

1. Return to the camera's activation page (http://[camera-ip]/update).
2. Click Choose File and locate the License File (.lic).
3. Upload it to the camera.
4. After a brief pause, the camera will display the Offline license status as valid.

Step 5: Install Voice Tracking

1. Click Continue to Updater.
2. Click Install Updates.
3. Wait 3–5 minutes for installation. The camera will reboot when complete.

note

The camera requires internet access during the software install step, even in offline activation mode. This is a one-time installation.