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Camera Troubleshooting

Fixes

No Image​

1. Check whether the power cord is connected, voltage is OK & power LED is lit.

2. If using SDI or HDMI, check that the desired connection is selected to output video. You can select the desired connection from the OSD Menu or through the Web Interface.

3. Check that the video cable is connected to the destination device correctly.

Image Is Shaking or Vibrating​

1. Check whether the camera is mounted solidly to a steady horizontal and level surface.

Environment​

Check the building and any supporting furniture for vibration.

  • Ceiling mounts are often affected by building vibration more than wall mounts.
  • Any external vibration that is affecting the camera will be more apparent when zoomed in (tele).

Image Settings Are Changing On Their Own​

Please check the camera's presets. When a preset is saved, many of the exposure, color, and image settings are saved. Image settings change with preset recall.

If you've confirmed that the presets and image settings are tuned and saved correctly and you are still experiencing image changes, please contact support.

IR Remote Controller Does Not Control the Camera​

1. Does one of the four “Camera Select” buttons at the top of the remote light up when you press any of the buttons?If not, change the batteries in the remote.

2. Check that the remote and camera are on the same IR channel. The “Camera Select” buttons will light up with the selected IR channel when a button is pressed. You can change the camera’s IR channel by accessing the System Settings of the web interface.

3. Try removing other sources of IR interface (sunlight, fluorescent lighting, etc.)

Serial Communication Does Not Control the Camera​

1. Make sure the camera is on and functioning with the IR remote controller.

2. Verify that the RS-485 cable is connected correctly and using the proper pinout.

3. Verify the communication settings of the control software or device (e.g. joystick).

4. Verify that the communication port on the controlling device is activated (e.g. Com port on PC).

5. Verify that all communication settings in the OSD Setup Menu correlate to the commands being used (e.g. VISCA address).

IP Communication Does Not Control the Camera​

1. Verify that the camera and controlling device are on the same LAN with unique IP addresses.

2. Verify that the controlling device is using the appropriate control port for the protocol.