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Joystick Troubleshooting

Fixes

LCD Display Shows “Control Failure”​

This can occur when the controller doesn’t receive a response from the camera.

  1. Please check that the network jacks you are using are active.
  2. Please check that the network cable you are using is not failing.
  3. Please check that the camera is supplying an Acknowledgement and Completion response.

The joystick isn’t Controlling Any Cameras At All​

This can occur when the camera(s) and/or joystick aren’t properly set up.

  1. Check that the network jacks you are using are active.
  2. Check that the network or serial cables you are using are not failing.
  3. Check that the camera control address matches the joystick control address.

Multiple Cameras Are Being Controlled At Once​

This can occur when multiple cameras are set to the same joystick control address.

  1. Check the camera’s control addresses and ensure that each camera has a unique address.

    • A. Log into the WebUI and select Devices. Check that none of the connected cameras have the same control address.
    • B. Press the [INQUIRE] button to view the devices added to the joystick. Check that none of the added cameras have the same control address.

Camera doesn’t stop moving when the joystick controller is upright​

This can occur when the joystick is in OSD Menu control mode or when the network is congested.

  1. Move the joystick left and check that the LCD display says “Left”. LCD display will say “CAM Menu Left” while in OSD Menu control mode.

    • Power cycle the joystick.
    • Press [OSD OPEN/CLOSE], then [OSD ENTER], then press [OSD OPEN/CLOSE] twice.

  2. Move the joystick to an isolated network and test again. If the issue ceases, the original network is congested and/or overloaded.

  3. The joystick controller may have a power issue from your environment. To resolve this issue, install the grounding pin / wire to the base of the controller, and the other end to a grounded source.

Certain Functions Don’t Work With My Camera​

This can occur when you are not using a PTZOptics camera, or your camera’s firmware isn’t up to date.

  1. Some functions do not work with non-PTZOptics cameras as each camera manufacturer has some of their own unique commands that may not be fully compatible with the design of this controller.

  2. To check your firmware follow the link here PTZOptics – Latest Firmware Files