Voice Tracking Activation

Voice Tracking is a licensed feature that must be activated before use. Activation links your camera to your PTZOptics account and enables the Voice Tracking firmware module.

Two activation methods are available:

• Online Activation: Camera has internet access and registers directly through the Device Portal
• Offline Activation: Camera does not have persistent internet; uses a request file

Prerequisites

• Camera must be running the latest firmware. If a firmware update is required, follow the firmware update instructions before proceeding.
• You must have a PTZOptics Community account. Create one at community.ptzoptics.com if needed.
• You must know your camera's IP address.
• A computer with internet access is required for registration steps (even for offline activation).

Online Activation

Online Activation

Use this method when your camera has internet access throughout the setup process.

Step 1: Open the Updater Page

In a web browser, navigate to your camera's IP address followed by /update:

http://[camera-ip]/update

Example:

http://192.168.15.151/update

Step 2: Activate the Device

1. On the updater page, click Activate device (online).
2. Sign in with your PTZOptics Community / Visionaries Club credentials.
3. Select your distributor from the list.
4. Click Activate Device.

After activation, two license status indicators will display:

Validation Type	Positive Activation	Not Activated
Online License Status	Valid (camera was registered online)	Invalid (not registered online)
Offline License Status	Valid (Camera req file was uploaded)	Invalid (req file not uploaded)

note

These statuses indicate the method by which your license was validated. If either status (Online or Offline) reads valid, Horizon and Voice Tracking will function properly.

Step 3: Install Voice Tracking

1. Click Continue to Updater.
2. Click Install Updates.
3. Wait 3–5 minutes for the installation to complete. Do not navigate away or power off the camera.
4. The camera will reboot automatically when finished.

Do Not Interrupt

Interrupting the installation process can leave the camera in an unrecoverable state. Keep the browser tab open and the camera powered on for the full duration.

Step 4: Access Voice Tracking

After the camera reboots, perform a hard reload to clear cached assets:

• Windows / Linux: Ctrl + Shift + R
• macOS: Cmd + Shift + R

Then navigate to:

http://[camera-ip]/voice-tracking

Or open the Horizon Web UI at http://[camera-ip]/horizon and click Voice Tracking in the left sidebar.

Offline Activation

Offline Activation

Use this method when your camera does not have persistent internet access.

Step 1: Download the Request File

1. Navigate to http://[camera-ip]/update in your browser or go to the Updater tab in Horizon's Device settings menu.
2. Click the button to download the Request File (.req) from the camera.
3. Save the file to a known location on your computer.

tip

If your browser prompts you to confirm the download, click Keep to approve.

Step 2: Open the Device Portal

Click Visit the Device Portal to open the PTZOptics device registration page, or navigate directly to the portal URL.

Step 3: Sign In and Register

1. Click Single Sign On and sign into your PTZOptics Community account.
2. Click Register using Request File.
3. Upload the Request File (.req) from Step 1.
4. Ensure the Download License checkbox is selected.
5. Submit. The License File (.lic) will download automatically.

tip

If you need to retrieve the License File later, it is available from the three-dot menu on the Devices page within the Device Portal.

Step 4: Upload the License File

1. Return to the camera's activation page (http://[camera-ip]/update).
2. Click Choose File and locate the License File (.lic).
3. Upload it to the camera.
4. After a brief pause, the camera will display the Offline license status as valid.

Step 5: Install Voice Tracking

1. Click Continue to Updater.
2. Click Install Updates.
3. Wait 3–5 minutes for installation. The camera will reboot when complete.

note

The camera requires internet access during the software install step, even in offline activation mode. This is a one-time installation.